Frequently Asked Questions

You can sell anywhere. Online marketplaces like Facebook Marketplace and Dubizzle, social media platforms like Instagram and TikTok, WhatsApp groups, or in person through your own network. You find the customers. We handle everything else.

Share product listings from our catalog with your contacts, post on social media, join local buy and sell groups, or talk to people in your community. Many sellers build repeat customers through word of mouth. Your Team Manager can share strategies that work in your market.

Log in to your dashboard, go to "Create Order," select a category and product, enter your customer's name, phone number, WhatsApp, delivery address, and city. Submit the order and it appears in your orders list. That's it.

Yes. You can submit orders for customers anywhere we deliver. There are no location restrictions for sellers.

You can add custom products, especially for furniture and home goods. Use the custom product option when creating an order to add your own images, descriptions, and pricing. Your Team Manager can help with pricing for custom items.

The catalog shows real time availability. If a product is listed, it's available to sell. Your Team Manager can confirm stock for any product before you promise it to a customer.

Yes. Every product in the catalog shows the retail price, your potential commission, and all product details. You can browse the full catalog anytime from your dashboard.

Your order is reviewed and confirmed by the admin or department manager. A supplier is assigned, and the order moves through stages: Pending, Confirmed, In Progress, Dispatched, Delivered, and Completed. You can track the status anytime from your orders page.

Delivery timelines depend on the product, supplier, and customer location. Your Team Manager or the order status page will give you the most accurate estimate for each order.

Yes. Cash on delivery is available for most orders. When creating an order, you can select the payment method that works best for your customer.

Cancellation policies depend on the order stage. If a customer cancels before the order is confirmed, there's usually no issue. For later cancellations, your Team Manager will help handle the situation and explain any applicable deductions.

You can request cancellation from your order page. The admin or department manager will review and process the cancellation. Depending on the order stage, there may be deductions applied.

Every order shows a live status on your dashboard and orders page. Statuses include: Pending, Confirmed, In Progress, Dispatched, Delivered, and Completed. You can click any order to see its full timeline.

Commissions depend on the product and category, and are calculated once the order is delivered. For example, a sectional sofa worth AED 3,000 could earn you around AED 150 in commission. Higher ranks earn bigger bonuses on top, from AED 5 up to AED 25 extra per sale. Your Team Manager can help you understand earning potential for any product.

Commission is calculated after the order is delivered and completed. It's based on the product, category, and your current seller rank. You'll see the final amount in your earnings dashboard as soon as it's processed.

Payouts are processed between the 1st and 7th of each month. Once an order is completed, your commission appears in your balance. During the payout window, request your withdrawal and it will be transferred to your bank account.

Go to Settings, add your bank details, and wait for them to be verified. Then, during the 1st to 7th of any month, go to My Payouts and click "Request Payout." The amount will be transferred to your bank account.

No. You can withdraw any amount during the payout window. There is no minimum threshold.

Your dashboard shows your total earnings, pending payouts, and completed orders. Go to My Payouts for a detailed breakdown of every earning and payout.

Go to Settings, then Bank Details. Select your country, enter your account holder name, choose your bank or wallet, and enter your IBAN and SWIFT code (or mobile account number for wallets). Your details will be verified within 1 to 2 business days.

Once your payout is approved during the 1st to 7th window, bank transfers typically take 1 to 3 business days to appear in your account, depending on your bank.

If your payout hasn't arrived within 3 business days after approval, contact your Team Manager. They can check the status and help resolve any issues with the transfer.

Generally, no. Commission is only earned on completed orders. If an order is cancelled, any pending commission for that order is removed. Your Team Manager can explain specific cases.

There are 6 ranks: Hype Starter, Hype Riser, Hype Maker, Hype Leader, Hype Legend, and Hype Master. Your rank is based on your lifetime total earnings. As you earn more, you rank up automatically and unlock higher per sale bonuses.

Hype Starter: AED 0 bonus per sale. Hype Riser: AED 5 per sale (earn AED 1,000). Hype Maker: AED 10 per sale (earn AED 3,000). Hype Leader: AED 15 per sale (earn AED 8,000). Hype Legend: AED 20 per sale (earn AED 20,000). Hype Master: AED 25 per sale (earn AED 50,000). Bonus is added on top of your regular commission.

Ranks are based on your lifetime total earnings. Keep selling and completing orders. Your rank upgrades automatically when you cross each threshold. You don't need to apply or request a rank change.

Your current rank is displayed on your dashboard, profile page, and in the ranks section. It shows your rank name, bonus amount, and progress toward the next rank.

Share your unique referral link. It's available on your dashboard, profile page, and My Referrals page. When someone signs up using your link, they're tagged as your referral.

You can find your referral link in three places: your dashboard referral box, your Profile page, and the My Referrals page. Copy and share it however you like.

Both you and the referred seller earn AED 100 each when they complete 5 orders. The bonus is credited to your account automatically once the 5th order is completed.

No limit. You can refer as many sellers as you want. You earn AED 100 for every referral who completes 5 orders.

Currently, SellerHype operates in the UAE. You can share your referral link with anyone, but they'll need to be able to sell within our service areas. As we expand to new countries, referrals will work globally.

The referral bonus is only triggered after 5 completed orders. If your referral doesn't reach that milestone, no bonus is paid. But there's no penalty either. You keep your referral link active and can refer more people anytime.

We have 5,000+ products across multiple categories including electric scooters, electric bikes, furniture and home goods, and POS systems. New products are added regularly.

Our main categories are Electric Scooters (1,200+ products), Electric Bikes (800+ products), Furniture and Home (2,500+ products), and POS Systems (500+ products). Each category has subcategories to help you find specific items.

Yes. If your customer is looking for something we don't have, tell your Team Manager. We regularly add products based on seller demand.

Yes, especially for furniture. When creating an order, use the custom product option to add your own images, description, and pricing. Your Team Manager can help you determine a fair price and your commission.

Every product in the catalog has images you can share with customers. For custom products, you can upload your own images. The order page also lets you view and download product images to share on WhatsApp or social media.

Catalog products have fixed retail prices. Your commission is based on the product and category. For custom products, you work with your Team Manager to set the pricing.

The catalog shows real time availability. If a product is temporarily unavailable, it will be marked accordingly. Your Team Manager can suggest similar alternatives for your customer.

Every seller is assigned a dedicated Team Manager. A real person who oversees your orders, confirms commissions, helps with pricing, and is your main point of contact for anything you need. Not a chatbot, not a ticket system.

Your Team Manager's name is shown on your dashboard. You can reach them through the support section or by asking the admin for their direct contact. They're available to help you during business hours.

We handle everything. Supplier sourcing, quality checks, warehousing, packaging, and last mile delivery to your customer's doorstep. You never touch a product.

Never. We manage all inventory. You don't buy stock, store products, or handle shipping. Your only job is finding customers and submitting orders.

Every order has a live status visible from your dashboard. Click any order to see its full timeline, from submitted to delivered. You'll also receive notifications when the status changes.

Yes. Go to your Profile page to update your name, contact information, and other details. Some changes may require verification.

Go to Account Settings, select "Change Password," enter your current password and your new password. If you've forgotten your password, use the "Forgot Password" link on the login page.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. Follow the link to create a new password.

Contact your Team Manager or submit a support ticket. Account deletion is processed after verifying there are no pending orders or payouts.

Yes. We use industry standard security practices. Your personal information, bank details, and earnings data are encrypted and protected. We never share your data with third parties.

Only you, your Team Manager, and platform administrators can see your earnings. Other sellers cannot view your financial information.

Speak to your Team Manager first. If the issue isn't resolved, you can submit a support ticket from the Support page, and it will be escalated to the admin team.